Responsible Gambling

At Lizaro, your enjoyment and safety are our highest priorities. We believe that gambling should always be a form of entertainment — an exciting way to spend your leisure time — rather than a means to make money or a way to escape daily pressures. We are fully committed to providing a secure, transparent, and controlled environment for all our players in the United Kingdom.

While the vast majority of our players enjoy their time with us responsibly, we recognize that for some, gambling can become problematic. We take our social responsibility seriously, and we have implemented a suite of tools, support systems, and safeguards designed to help you stay in control of your play.

Our Commitment to You

As a platform operating within the United Kingdom, we adhere strictly to the regulations set forth by the United Kingdom Gambling Commission (UKGC). These standards are designed to protect you, ensure fairness, and prevent underage or criminal access to gambling services.

Our commitment goes beyond mere compliance; we foster a culture of care. Our team is trained to recognize the signs of problematic gambling behaviors and to intervene when necessary. We encourage you to use our tools proactively, even if you feel you have your gambling under control. Preventing a problem is always easier than solving one.

Recognizing the Signs

It can be difficult to know when play stops being fun and starts becoming a burden. We encourage you to be honest with yourself and to reflect on your habits. Ask yourself the following questions:

Do you find yourself spending more time or money than you originally intended?
Do you feel the urge to "chase" your losses by playing more?
Has gambling caused you to neglect your responsibilities at home or at work?
Do you feel anxious, irritable, or depressed when you are not playing?
Are you borrowing money or selling items to fund your gambling?
Are you hiding your gambling habits from friends, family, or loved ones?
Has your gambling caused arguments or feelings of guilt?

If you answered "yes" to any of these questions, please consider taking a break or using the supportive tools we have provided below. You are not alone, and there is support available.

Tools to Keep You in Control

We provide several features within your account settings to help you manage your activity. We encourage all players to set these up as soon as they open an account.

Deposit Limits

Setting a deposit limit is the most effective way to manage your budget. You can set daily, weekly, or monthly limits on the amount of money you can deposit into your account. Once a limit is reached, you will be unable to add more funds until the period expires. You can lower these limits at any time, and changes will take effect immediately. Increases to these limits are subject to a mandatory 24-hour cooling-off period to allow you time to reconsider your decision.

Reality Checks

It is easy to lose track of time while playing. Our reality check feature displays a notification on your screen at intervals of your choosing. This pop-up will show you how long you have been playing and how much you have wagered or won/lost during that session. This helps you maintain perspective and decide if you want to continue playing or log out.

Cooling-Off Periods

If you feel that your gambling is becoming a bit too much, or if you simply need a break to refocus, you can request a cooling-off period. This allows you to take a break from your account for 24 hours, one week, one month, or any duration up to six weeks. During this time, you will not be able to log in or make deposits, and you will be excluded from receiving marketing materials from us.

Self-Exclusion

For players who need a longer or more permanent break, we offer a comprehensive self-exclusion program. By activating self-exclusion, you can block your access to your account for a period ranging from six months to five years (or indefinitely).

Once you activate self-exclusion:

Your account will be closed immediately.
We will take all reasonable steps to prevent you from opening a new account.
You will be removed from all marketing databases, meaning you will stop receiving promotional emails or messages from us.
Any remaining funds in your balance will be returned to you.

We strongly encourage anyone considering self-exclusion to also register with national multi-operator schemes, which allow you to block yourself from all gambling operators licensed in the United Kingdom simultaneously.

Seeking Professional Help

Sometimes, the best thing you can do is speak with an objective third party. There are several organizations in the United Kingdom dedicated to helping individuals and families affected by gambling harm. These services are free, confidential, and staffed by experts who understand exactly what you are going through.

National Gambling Helpline: This is a 24/7 service that offers confidential advice and support for anyone affected by gambling. They provide a safe space to talk and can connect you with local support groups or treatment centers.
GamCare: As the leading provider of information, advice, and support for anyone affected by gambling harms in the UK, they offer a wide range of services including live chat, telephone support, and moderated forums where you can share your experience with others in a similar position.
BeGambleAware: This is a fantastic resource for learning more about how to gamble safely, how to spot the signs of harm, and how to access professional treatment. Their website offers self-assessment tools and practical advice for both players and their concerned family members.
Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. They utilize a peer-support model that many find life-changing.

Protecting Minors

At Lizaro, we are committed to preventing underage gambling. It is illegal for anyone under the age of 18 to gamble on our platform.

We utilize rigorous identity verification processes to ensure that every player is of legal age. If you share a computer or mobile device with a minor, we strongly recommend that you:

Never leave your account logged in when you are away from your device.
Enable password protection on your devices.
Use filtering software that allows you to restrict access to gambling websites on shared hardware.

If you believe that a minor is accessing our site, please contact our support team immediately so that we can conduct a thorough investigation and take the necessary actions.

Financial Responsibility

Gambling is a form of entertainment, not a way to secure your financial future. We encourage you to follow these guidelines for healthy play:

Budget in advance: Decide how much you can afford to lose before you start playing. Once that money is gone, treat it as the cost of your entertainment.
Never borrow to play: Only ever gamble with money you can comfortably afford to lose. Never use funds earmarked for rent, bills, or groceries.
Don't chase losses: It is a common trap to think that another bet will win back what you have lost. This is rarely the case and often leads to significantly higher losses.
Balance your time: Ensure that gambling does not take priority over your hobbies, exercise, social time, or sleep.

If you ever find yourself struggling to manage your finances due to gambling, please reach out to independent debt advice services. You do not have to handle the financial burden alone, and professional counselors can help you create a plan to regain your stability.

Our Ongoing Support

We understand that seeking help can be difficult, but please know that you are our priority. Whether you have questions about your account, want to set up a limit, or are looking for information on how to access external support, our customer support team is available 24/7.

We are committed to providing a safe, inclusive, and responsible environment. By working together, we can ensure that your experience with Lizaro remains positive, fun, and entirely within your control. Please, play responsibly.