Privacy Policy

At Lizaro, accessible from lizarocasino-uk.org, one of our main priorities is the privacy of our visitors and registered players. This Privacy Policy document contains types of information that are collected and recorded by Lizaro and how we use it.

This policy applies specifically to our operations within the United Kingdom and is drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us via email at [email protected].

Information We Collect

To provide our services, maintain our licensing obligations with the UK Gambling Commission, and improve your user experience, we collect various categories of personal data:

  • Identity Data: This includes your full name, date of birth, and gender. We require this to verify that you are of legal gambling age (18+) and to perform mandatory "Know Your Customer" (KYC) checks.
  • Contact Data: Includes your residential address, email address, and telephone number.
  • Financial Data: Details regarding your payment methods, including bank account information, debit card details, and transaction history.
  • Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and the device you use to access our platform.
  • Usage Data: Information about how you interact with our website, including the games you play, the duration of your sessions, and your betting history.
  • Profile Data: Your username, password, preferences, feedback, and survey responses.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication history with our customer support team.

How We Collect Your Data

We collect data through several channels:

  • Direct Interactions: You provide us with your identity, contact, and financial data by filling in forms on our website or by corresponding with us by post, phone, or email.
  • Automated Technologies: As you interact with our website, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
  • Third-Party Sources: We may receive data about you from third parties, including public databases (such as electoral registers for age verification), fraud prevention agencies, and payment service providers.

Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis to process your personal data. We primarily rely on the following:

  • Performance of a Contract: We process your data to provide you with our gaming services and manage your account.
  • Legal Obligation: We are required to process your data to comply with regulations set by the UK Gambling Commission, including anti-money laundering (AML) laws and responsible gambling protocols.
  • Legitimate Interests: We use your data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes network security, fraud prevention, and service improvement.
  • Consent: Where you have explicitly opted in to receive marketing communications, we process your contact details based on your consent.

How We Use Your Data

We use your personal information for the following purposes:

  • Account Management: To register you as a new player, manage your profile, and provide customer support.
  • Regulatory Compliance: To perform identity verification, age checks, and to fulfill our duties regarding anti-money laundering and the prevention of gambling harm.
  • Payment Processing: To handle your deposits and withdrawals securely using our approved payment methods (e.g, Visa, Mastercard, and major e-wallets available in the UK).
  • Service Optimization: To analyze usage patterns to improve the performance and security of our platform.
  • Marketing: To provide you with information about promotions, bonuses, and new game releases, provided you have opted in. You can withdraw your consent for marketing at any time.

Sharing Your Data

We may share your personal data with the following categories of third parties:

  • Service Providers: Companies that provide IT and system administration services, payment processing, and customer support infrastructure.
  • Regulatory Bodies: We may share data with the UK Gambling Commission or law enforcement authorities if required by law or to protect against illegal activities.
  • Fraud Prevention Agencies: To assist in verifying your identity and preventing fraudulent transactions.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring party.

We ensure that all third-party service providers are contractually obligated to respect the security of your personal data and to treat it in accordance with the law.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. These measures include:

  • Encryption: All data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) technology.
  • Access Controls: Access to your personal data is restricted to employees and contractors who have a legitimate business need to know.
  • Regular Audits: We conduct regular internal and external security audits to ensure our systems remain robust.

Your Legal Rights

Under the UK GDPR, you have several rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you (a Subject Access Request).
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data.
  • Right to Object: You can object to our processing of your personal data for marketing purposes or where we rely on "legitimate interests."
  • Right to Restrict Processing: You can request that we limit the way we process your data.
  • Right to Data Portability: You can request that we transfer your data to another service provider in a structured, machine-readable format.
  • Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact our support team at [email protected].

Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we are required to keep basic information about our customers (including contact, identity, and transaction data) for a specific period after they cease being customers for tax and regulatory purposes.

Cookies and Tracking

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device to track your browsing activity and remember your preferences. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Responsible Gambling

Your privacy is particularly important when it comes to responsible gambling. We use your activity data to identify patterns that may indicate a risk of gambling-related harm. If such patterns are identified, we may use your contact information to reach out to you or, where required, take action to restrict account usage. We encourage anyone affected by gambling issues to seek help through national support services available in the UK, such as GamCare or the National Gambling Helpline.

Changes to This Privacy Policy

We keep our Privacy Policy under regular review and will place any updates on this web page. This version was last updated on June 15, 2026.

Complaints

If you are not satisfied with our response to your data privacy concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance at [email protected].